Last updated: 1 October 2026
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a change-of-mind return, your item must be in the same condition you received it, unused and in its original packaging, and you'll need your receipt or proof of purchase. For change-of-mind returns, the customer covers the return shipping cost.
Please inspect your order as soon as it arrives and contact us right away if an item is defective, damaged, or if you've received the wrong item, so we can make it right.
If an order is returned to us through the customer's own fault (for example, an incorrect delivery address), we can only refund the order total minus the shipping cost already paid. If you'd like the order sent again, that can be arranged at your cost.
Custom or personalised items can't be returned for a change of mind. Get in touch if you have questions or concerns about your specific item. Unfortunately we can't accept returns on gift cards.
The fastest way to get what you want is to return the item you have and, once that return is accepted, make a separate purchase for the new item.
Stratoglide reserves the right to decline any return if the item doesn't meet the description provided or doesn't satisfy our return requirements, including change-of-mind returns. All decisions regarding returns are at Stratoglide's discretion.
To start a return, contact us at stratoglide.support@gmail.com with your order number. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return won't be accepted.
You can always reach us with any return question at stratoglide.support@gmail.com.
Stratoglide